CH 05.05 ── LIVE

SEAGULL RESERVATIONS

// the case study


SEAGULL RESERVATIONS key art

Dinner bookings for a Red Sea resort. Four restaurants, seven languages, zero double-booked tables.

// the numbers

restaurants, one engine
4
languages served
7
role dashboards
4
double-booked tables
0

// the brief

Full reservation platform for Seagull Beach Resort in Hurghada. Guests book tables across four restaurants with live capacity; reception, kitchen, and accounting each get their own dashboard; every booking confirms, cancels, and requests a review by email — automatically.

// the wins

  • Four restaurants, one capacity engine — overbooking prevented under concurrent load, and tested for it
  • Seven languages: EN, DE, RU, FR, CS, SR, PL
  • Role-based dashboards: admin, reception, kitchen, accounting
  • Automated email lifecycle: confirmation → secure cancel link → review request

01 // the ops problem

A resort with four themed restaurants and rotating guests needs more than a spreadsheet. Capacity per restaurant per night, main-course choices per guest, upsells billed to the room, staff roles that see exactly what they need.

02 // the flow

Guest books, email confirms with a one-click cancellation token. The night after dinner, a review request goes out with its own secure link. Reception tracks payments, kitchen sees the dietary notes, accounting sees the money.

03 // the hard part

Two guests grabbing the last table at the same second. The backend test suite covers exactly that — concurrent booking races, overbooking prevention, cancellation logic. Production systems earn trust in the edge cases.

// the panels